BACKGROUND
Before implementing Dawson & Sanderson's Corporate Travel service (DSCT), our organisation faced several challenges with our travel booking process. One of the primary issues was the additional fees associated with each transaction, which added significant costs to our operations.
CHALLENGES FACED
We aimed to address these additional fees and streamline our travel booking process to make it more cost-effective and efficient. Additionally, we sought a solution that would provide excellent customer support to resolve any issues promptly.
SOLUTION
To address these challenges, DSCT offered a comprehensive solution that eliminated the additional fees for each booking. This change significantly reduced our operational costs.
The new system positively impacted our travellers by providing a more efficient and cost-effective booking process.
POSITIVE DIFFERENCES
The standout feature of DSCT is their exceptional customer service. Regardless of our questions or issues, their team is always ready to assist and resolve problems efficiently.
RECOMMENDATION
We highly recommend DSCTS to other businesses. Their solution helped us streamline our booking process and ensured that any budget overruns were immediately flagged and sent to the line managers for approval.
BENEFITS OF THE ONLINE BOOKING FORM
The online booking form has been instrumental in streamlining our processes. It has made our booking system more efficient and effective, allowing us better control over our budget and approvals.
CUSTOMER SATISFACTION
Their customer service has impressed us the most when working with DSCT. The team is incredibly friendly, and any issues we encounter are addressed promptly, ensuring that our operations run smoothly without any disruptions.
CONCLUSION
Implementing DSCT has been a game-changer for our organisation. Eliminating additional fees, excellent customer service, and an efficient online booking system have significantly improved our travel management process.